Refund policy
Refund Policy
At DriveFresh Supply, we want you to be completely satisfied with your purchase.
Returns
You have the right to return your order within 14 days of receiving it, provided that:
- The item is unused and in its original condition.
- It is returned in its original packaging where possible.
- Proof of purchase is provided.
To begin a return, please contact us at drivefresh@mail.co.uk.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on items that have been used, damaged by the customer, or returned in an unsellable condition unless they are faulty.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 working days. Your bank or card provider may take additional time to process the refund.
Faulty or Damaged Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the issue where possible. We'll arrange a replacement, repair or refund where appropriate.
Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the cost of return postage.
If the item is faulty, damaged or we sent you the wrong item, we will cover the reasonable cost of return shipping.
Contact Us
If you have any questions about returns or refunds, please contact:
Email: drivefresh@mail.co.uk